Cancellation & Refund Policy

If you need to cancel or reschedule a coaching session, please do so at least 24 hours before the scheduled session time.

When notice is provided at least 24 hours in advance, you may receive a full refund or reschedule the session at no additional cost.

Cancellations made less than 24 hours before the scheduled session time and missed sessions are generally non-refundable.

KALOOTA may consider exceptions on a case-by-case basis when circumstances warrant.

Approved refunds are returned to the original method of payment when possible. Processing times may depend on the payment provider or financial institution.